Israel Normand
About Israel Normand
Israel Normand is the Acting Team Manager at TELUS in Rimouski, Québec, Canada, with over a decade of experience in customer service and client management.
Company
Israel Normand is currently employed at TELUS, a major Canadian telecommunications company. He has been with the company since 2012 and has held various roles over the years. TELUS is known for providing a range of telecommunications products and services, including internet, television, and mobile phone services. Israel currently works in Rimouski, Quebec, while residing in Capitale-Nationale, Quebec.
Title
Israel Normand holds the position of Acting Team Manager at TELUS. He has been in this managerial role since March 2021. In this capacity, he is responsible for overseeing a team and ensuring effective client resolution. His role involves significant leadership and management responsibilities.
Career at TELUS
Israel Normand's career at TELUS began in 2012. Over the past decade, he has held multiple roles including Agent centre d'appel compétitif (2012-2014), Préposé Centre D'assistance (2014-2015), Représentant ventes et services à la clientèle (2015-2016), and Responsable fidélité clients (2016-2020). As of now, he works in Client Resolution Management and serves as an Acting Team Manager.
Customer Service Expertise
With over ten years of experience in customer service and client management, Israel Normand has developed extensive expertise in these areas. His roles at TELUS have required strong skills in client loyalty management, sales, and service representation. His background in these roles has equipped him with the necessary skills to effectively manage and resolve client issues.
Location and Work Environment
Israel Normand is based in Capitale-Nationale, Quebec, but his work is centered in Rimouski, Quebec. Despite the geographical distance, he effectively manages his responsibilities at TELUS, contributing to the company's client resolution management and team management operations.