Iva Etheridge
About Iva Etheridge
Iva Etheridge is the Manager of Field Support SMB Alberta North at TELUS, with over 40 years of experience in various roles within the company.
Title
Iva Etheridge currently holds the position of Manager - Field Support SMB Alberta North at TELUS, based in Fort McMurray, Alberta.
Education and Expertise
Iva Etheridge studied at MacEwan University, where she specialized in Insurance and achieved the designation of Chartered Insurance Professional. She also completed her secondary education at Daysland over the course of five years. With over 40 years of diverse experience at TELUS, Etheridge has honed her skills in managing field support and procurement, focusing extensively on small and medium-sized businesses in Northern Alberta.
Work Experience at TELUS
Iva Etheridge has accumulated over 40 years of employment at TELUS, starting her career as an Equipment Applications and Engineering Clerk (1979-1981). She then transitioned to the role of Security Clerk (1981-1989) before becoming the TELUS Claims Manager (1989-2005). Following this, Etheridge held the position of Program Manager from 2005 to 2010 and then served as Vendor Manager Procurement Network Services from 2010 to 2011. Finally, she advanced to her current role as Manager - Field Support SMB Alberta North.
Experience in Field Support Management
In her current role at TELUS, Iva Etheridge manages field support operations for small and medium-sized businesses in Northern Alberta. Her extensive background in the telecommunications industry has equipped her with strong change management skills and the ability to effectively oversee field support teams. Etheridge is known for mentoring and coaching her teams, driving them to achieve high performance and operational excellence.
Contract Negotiation and Procurement
Throughout her career at TELUS, Iva Etheridge has demonstrated a proven track record in negotiating and managing contracts. Specifically, during her tenure as Vendor Manager Procurement Network Services, she effectively handled procurement responsibilities, ensuring the efficient management of network services contracts. Her experience in this area is a significant asset to her role in field support management.