Ivana Sharma
About Ivana Sharma
Ivana Sharma is a Quality Analyst in Big Data Cloud Support at TELUS in Montreal, Quebec, Canada.
Current Role at TELUS
Ivana Sharma currently serves as a Quality Analyst specializing in big data cloud support at TELUS in Montreal, Quebec, Canada. Her role involves ensuring the quality and reliability of big data cloud services, making certain that they meet organizational standards and client requirements. Her work supports the seamless operation and performance of TELUS's big data environments, contributing to the optimal functioning of critical business processes.
Prior Experience at TELUS
Before her current role, Ivana Sharma worked as a Bigdata Cloud Support Specialist at TELUS from 2020 to 2021 in Montreal, Quebec, Canada. During her tenure, she provided essential support for big data cloud infrastructures, addressing technical issues and ensuring that these systems operated efficiently. This experience deepened her expertise in managing and troubleshooting big data environments, laying the groundwork for her current quality analyst role.
Previous Roles in Technical Support
Ivana Sharma has held multiple technical support positions prior to her tenure at TELUS. From 2019 to 2020, she worked as a Technical Advisor for O365 at SherWeb in Longueuil, QC, where she provided advice and support for Office 365 applications. Before that, she was a Support Specialist at Alorica from 2017 to 2019 in Montreal, Canada Area, assisting with various technical issues and customer inquiries, which helped refine her problem-solving and communication skills.
Educational Background
Ivana Sharma has a solid educational foundation in computer science and mobile application development. She earned a Bachelor's degree in Computer Science from Punjab Technical University, where she studied from 2010 to 2014. Later, she pursued further studies at Cégep de la Gaspésie et des Îles, receiving education in Mobile Application Development from 2015 to 2016. This combination of formal education provided her with the technical knowledge and skills necessary for her role in IT and big data support.
Technical Skills and Expertise
Ivana Sharma possesses a strong background in SQL Server production support, including the installation and configuration of various versions. She is known for her effective communication, analytical, and problem-solving skills, which enable her to address complex technical challenges efficiently. Her expertise extends to improving business performance and helping organizations achieve their objectives and growth targets, making her a valuable asset in any technical support or quality assurance role.