Izabella Czajka
About Izabella Czajka
Izabella Czajka is a Senior Marketing Manager at TELUS, specializing in Go To Market Retention, with over 15 years of experience in customer retention and loyalty programs.
Current Role at TELUS
Izabella Czajka is currently serving as the Senior Marketing Manager - Go To Market Retention at TELUS in Vancouver, British Columbia, Canada. In this role, she focuses on developing and executing marketing strategies aimed at retaining customers. Her responsibilities likely include analyzing customer data, managing retention campaigns, and working cross-functionally with various teams to optimize customer experience. With her extensive background in customer retention, she brings a wealth of knowledge and expertise to this position.
Previous Positions at TELUS
Izabella Czajka has held multiple roles at TELUS, showcasing her career progression within the company. She started as a Loyalty and Retention Representative in 2014, then moved to Team Manager - Call Centre Operations from 2015 to 2017. Subsequently, she transitioned to Marketing Specialist - Retention for 11 months in 2017-2018. From 2018 to 2020, she served as Marketing Manager - Go To Market - Retention before becoming Senior Marketing Manager in her current role. Her journey at TELUS evidences a strong track record of leadership and expertise in customer retention and marketing.
Experience at Rogers Communications
Before joining TELUS, Izabella Czajka worked at Rogers Communications as an Acting Team Manager from 2012 to 2014 in Burnaby, British Columbia, Canada. In this role, she managed team operations in the call centre, focusing on customer service and retention. This position allowed her to hone her skills in team management and customer relations, providing a solid foundation for her subsequent roles in telecommunications.
Background in Retail Management
Izabella Czajka began her professional journey in retail management at Hudson's Bay, where she served as the National Gift Registry Manager from 2008 to 2012. Here, she was responsible for overseeing the gift registry program nationwide, managing customer interactions, and optimizing program efficiency. This experience in retail provided her with valuable insights into customer loyalty and program management, which she later applied to her roles in telecommunications.
Educational Background
Izabella Czajka has a diverse educational background, having studied at both Thompson Rivers University and Douglas College. While specific details of her degrees or areas of study are not mentioned, her educational experiences have contributed to a well-rounded understanding of business and management principles. This educational foundation supports her extensive professional work in customer retention and marketing.