Jabir Amin
About Jabir Amin
Jabir Amin is a Learning Specialist at TELUS with a background in finance and extensive experience in customer service and team leadership roles.
Title and Current Role
Jabir Amin currently holds the position of Learning Specialist at TELUS. In this role, he focuses on delivering training in physical classroom settings as well as virtual instructor-led sessions. He places emphasis on adult education and learning, ensuring that both on-shore and off-shore audiences receive effective training.
Professional Experience at TELUS
Prior to his current role, Jabir Amin worked at TELUS as a Help Desk Specialist from 2019 to 2020. His responsibilities included providing technical support and resolving customer issues.
Work History at TTEC
Jabir Amin has substantial experience working at TTEC, where he served in several roles. He was a Senior Team Leader from 2016 to 2018, a Customer Service Team Lead from 2015 to 2017, and a Customer Service Representative from 2013 to 2015. All these roles were based at 1000 St-Antoine Ouest, Suite 600, Montreal, Quebec, H3C 3R7.
Educational Background
Jabir Amin holds a Bachelor of Commerce (BCom) in Finance, General from Concordia University, which he earned between 2009 and 2012. He also undertook A-Level studies in Accounting, Law, and Maths at Edexel International from 2007 to 2008.
Additional Contributions and Projects
Jabir Amin has actively engaged in various initiatives and projects. He collaborated with the design team to enhance and create training content, and played a key role in interviewing and selecting candidates for the Learning Specialist Development Program (LSDP). He also mentored successful candidates from the LSDP. Additionally, he hosted and organized engagement events such as All-hands meetings and Learning Specialist Development Day. He received recognition from the VP and Director for his contributions and participated in the COVID-19 BC Vaccine Rollout Support campaign.