Jacky Hui
About Jacky Hui
Jacky Hui is a Client Care Representative at TELUS in British Columbia, Canada, with over 17 years of experience in logistics and customer service.
Client Care Representative at TELUS
Jacky Hui currently holds the position of Client Care Representative at TELUS. Since June 2021, Jacky has been serving in this capacity in British Columbia, Canada. This role involves addressing customer inquiries, providing solutions to customer issues, and ensuring a high level of client satisfaction. The transition to TELUS marks a shift from a logistics-focused background to a role centered on customer service and support.
Professional Experience at DHL Express Canada
Before joining TELUS, Jacky Hui amassed substantial experience at DHL Express Canada. Jacky’s journey with DHL began in 2004 as a data entry employee, a position held for two years. Subsequently, Jacky advanced to the role of Outbound Warehouse Leadhand in 2006 and remained in this position for 15 years until 2021. The role involved overseeing warehouse operations, ensuring efficient outbound logistics, and coordinating with team members to meet delivery targets.
Career Transition from Logistics to Client Care
Jacky Hui has over 17 years of experience in logistics and customer service. The career path includes significant roles at DHL Express Canada, encompassing data entry and warehouse management responsibilities. The shift from logistics to a client care position at TELUS represents a strategic career change, leveraging extensive operational experience to enhance customer service capabilities. This transition illustrates Jacky's adaptability and commitment to developing a diverse skill set.