Jacqueline Ferrara
About Jacqueline Ferrara
Jacqueline Ferrara is a Client Service Manager II at TELUS with over 15 years of experience in the telecommunications industry.
Current Position at TELUS
Jacqueline Ferrara is currently serving as a Client Service Manager II at TELUS. In this role, she oversees client relationships and ensures service satisfaction. This position leverages her extensive experience in customer service and telecommunications, making her a valuable asset to the company.
Career at TELUS
Jacqueline Ferrara has been with TELUS for over 13 years, holding multiple roles that span various aspects of the telecommunications sector. Her career at TELUS began in 2008 as a Customer Delivery Specialist, a role she executed for nine years. From 2017 to 2021, she worked as a Billing Analyst II, handling complex billing systems and account reconciliations. This breadth of experience at TELUS has equipped her with deep industry knowledge and a versatile skill set.
Previous Experience at Metro Inc.
Before joining TELUS, Jacqueline Ferrara worked as a Bookkeeper at Metro Inc. from 2003 to 2008. During her five-year tenure, she handled accounts payable and maintained accurate financial records, laying the foundation for her accounting expertise. This experience was pivotal in shaping her career in business management and accounting.
Education and Specializations
Jacqueline Ferrara earned her diploma in Accounting and Business/Management from Seneca College of Applied Arts and Technology, where she studied from 2006 to 2008. Her formal education provided her with a strong foundation in accounting principles and business management, which she has effectively applied throughout her career. Jacqueline specializes in account reconciliation and billing systems, ensuring financial accuracy and efficiency in her roles.
Telecommunications Industry Expertise
Jacqueline Ferrara brings over 15 years of experience in the telecommunications industry. Her extensive background includes specialization in account reconciliation, billing systems, and customer support. Her comprehensive knowledge of telecommunications enables her to manage client needs effectively and contribute significantly to operational efficiencies at TELUS.