Jacqueline Rivera
About Jacqueline Rivera
Jacqueline Rivera is the Manager of the Program Office for Data Management and Business Intelligence at TELUS in Vancouver, British Columbia, Canada, with over 15 years of experience in strategy development and business efficiency program management.
Title and Current Position
Jacqueline Rivera holds the position of Manager, Program Office, Data Management & Business Intelligence at TELUS in Vancouver, British Columbia, Canada. In her current role, she supports a team of eight to ensure data resources are comprehensive, high quality, stable, accessible, and evolve as systems and processes transform.
Past Experience at TELUS
Jacqueline Rivera has extensive experience at TELUS, having held various managerial positions. From 2018 to 2021, she served as Manager, Program Office, Business Intelligence & Robotic Process Automation. Prior to that, she was the Manager of Program Office, Large Enterprise Customer Implementations from 2016 to 2018, and Manager, Program Office, Strategic Projects from 2013 to 2016. She began her tenure at TELUS as a Business Analyst II from 2007 to 2011 before advancing to Senior Business Analyst from 2011 to 2014.
Educational Background
Jacqueline Rivera has a comprehensive educational background. She earned a Bachelor of Commerce in Marketing Co-op from Sauder School of Business at the University of British Columbia, studying from 2002 to 2007. She also achieved an Associate's Certificate in Business Analysis from McMaster University Centre for Continuing Education from 2009 to 2011. Furthermore, she completed a program in Organizational Leadership at Acumen in 2013.
Skills and Expertise
Jacqueline Rivera specializes in Business Intelligence, Robotic Process Automation (RPA), Strategy Development, Voice of the Customer, Workshop Facilitation, Program Office Management, and Executive Reporting. She has over 15 years of experience in strategy development, voice of the customer, and business efficiency program management. Known for excelling in ambiguous, time-sensitive situations, she has a proven ability to distill complex concepts. At TELUS, she delivers data quality improvements, metadata management, and strategic reporting on how business customers are supported.