Jacqueline Serre
About Jacqueline Serre
Jacqueline Serre is a Business Analyst II in National Change Management at TELUS, with extensive experience in change management and service desk roles.
Title
Jacqueline Serre is a Business Analyst II specializing in National Change Management at TELUS.
Current Role at TELUS
As a Business Analyst II at TELUS, Jacqueline Serre focuses on national-level change management activities. Her responsibilities include executing process improvement initiatives and ensuring seamless transitions within the organization. She utilizes her extensive experience in managing change to support organizational goals effectively.
Previous Experience
Prior to her current role, Jacqueline Serre worked as a Business Analyst in Change Management at Telus Health and Payment Solutions / Emergis Inc. for 8 years, from 2006 to 2014. Before that, she served as a Service Desk Analyst at BCE Emergis from 1999 to 2006, and at Newstar Technologies from 1998 to 1999 for nearly 10 months.
Education and Expertise
Jacqueline Serre studied at Ecole Secondaire Hanmer from 1987 to 1992. She holds a PWGSC Security Clearance and has cross-training experience with TELUS MITS and BT Change Management. This diverse background supports her in her current role at TELUS, where she leverages her training to enhance operational processes.
Tenure at TELUS
Jacqueline Serre has been a part of TELUS since April 2014. Over the years, she has held various roles within the company, contributing significantly to change management and process improvement. Her long-term relationship with TELUS highlights her commitment and deep integration within the company’s strategic initiatives.