Jade Nassy Wong
About Jade Nassy Wong
Jade Nassy Wong is a Technical Customer Service Agent I at TELUS in Toronto, Ontario, Canada, with a background in telecommunications and consumer services.
Current Role at TELUS
Jade Nassy Wong is currently employed at TELUS in Toronto, Ontario, Canada, as a Technical Customer Service Agent I. In this role, she brings her expertise in telecommunications and consumer services to address and resolve technical issues for customers. Jade joined TELUS in August 2019, and she has been instrumental in ensuring high levels of customer satisfaction by effectively managing and troubleshooting technical problems.
Previous Experience at Foot Locker
Before her current position, Jade Nassy Wong worked at Foot Locker as an Operations Lead. From 2018 to 2019, over a period of 9 months, she was responsible for overseeing store operations, ensuring smooth day-to-day functioning, and leading the team in Toronto, Ontario, Canada. Her experience at Foot Locker allowed her to enhance her leadership and operational management skills.
Roles at Victoria's Secret
Jade had a significant tenure at Victoria's Secret, where she held multiple roles. In 2018, she served as a Bra Fit Expert for 7 months, providing personalized fitting services to customers and helping them find the perfect products. Prior to this, she worked as a Sales & Support Generalist from 2016 to 2018. In this capacity, which lasted 2 years, she assisted in sales and provided general support functions within the store in Toronto, Ontario, Canada.
Education at Brock University
Jade Nassy Wong pursued her academic interests at Brock University, where she studied Psychology from 2016 to 2017. This one-year program provided her with a foundational knowledge of psychological principles, which has been beneficial in understanding consumer behavior and enhancing her interpersonal skills.
Professional Skills and Competencies
Jade Nassy Wong possesses a robust set of skills honed through her diverse professional background. With a strong background in telecommunications and consumer services, she excels in technical support roles. Jade has developed excellent interpersonal skills and possesses a highly analytical mindset, which is complemented by strong business acumen. Her ability to coach and her proficiency in customer service have made her a valuable asset in her current role at TELUS.