Jade Sutton
About Jade Sutton
Jade Sutton is the Senior Strategy Manager at TELUS in Calgary, Alberta, Canada, with over a decade of experience in various managerial and agent roles within the company.
Senior Strategy Manager at TELUS
Jade Sutton is currently employed as a Senior Strategy Manager at TELUS, a telecommunications company based in Calgary, Alberta, Canada. She assumed this position in May 2023, showcasing her upward trajectory within the organization. In her role, Jade focuses on strategic initiatives that drive business growth and operational efficiency. Her responsibilities likely include strategic planning, performance analysis, and executing company-wide initiatives.
Previous Roles at TELUS
Before becoming a Senior Strategy Manager, Jade Sutton held multiple roles at TELUS, each building on her extensive experience. She served as Acting General Manager for a six-month period from 2022 to 2023, where she likely supervised broader operational elements of the company. Prior to that, she was the Field Service Manager from 2017 to 2022, a role that saw her manage field operations for five years. Earlier, Jade was the Loyalty and Retention Team Manager from 2015 to 2017, managing customer loyalty programs after a tenure as an Order Resolution Agent from 2014 to 2015. She began her career at TELUS as a Loyalty and Retention Agent from 2012 to 2014.
Experience in Loyalty and Retention
Jade Sutton has extensive experience in customer loyalty and retention, which she has developed through multiple roles at TELUS. Starting as a Loyalty and Retention Agent in 2012, she eventually became the Loyalty and Retention Team Manager by 2015. During these years, she gained invaluable insights into customer behavior and strategies to improve customer satisfaction and loyalty. This experience has equipped her with the ability to implement effective retention strategies and manage teams to deliver exceptional customer support.
Background in Field Service Management
Jade Sutton's background in field service management is well-established through her role as Field Service Manager at TELUS from 2017 to 2022. In this capacity, she managed field operations, ensuring service reliability and efficiency. Her responsibilities likely included overseeing field technicians, coordinating service installations and repairs, and maintaining operational standards. This role required strong leadership skills, attention to detail, and a deep understanding of field service logistics.
Career Progression at TELUS
Jade Sutton has demonstrated remarkable career progression at TELUS over the past decade. Beginning her tenure at the company as a Loyalty and Retention Agent in 2012, she transitioned through various roles that broadened her expertise. From being an Order Resolution Agent to managing teams and eventually the field services, Jade's journey culminated in her current position as Senior Strategy Manager. Her upward mobility within TELUS underscores her skills, dedication, and strategic vision.