Jag Sidhu
About Jag Sidhu
Jag Sidhu is a Retention Specialist and Senior Client Services Representative at TELUS in Calgary, Alberta, Canada.
Current Position at TELUS
Jag Sidhu serves as a Retention Specialist and Senior Client Services Representative at TELUS in Calgary, Alberta, Canada. His role includes creating new contracts for customers at cost-efficient rates and upgrading services by offering additional equipment and explaining potential savings. He collaborates with different departments to find effective solutions related to retention tasks and ensures first call resolution for customer issues.
Previous Work Experience
Jag Sidhu has gained a diverse range of work experience over the years. He worked at ENMAX as a Logistics Coordinator from 2016 to 2020, and served as a Service Consultant at Maclin Ford from 2013 to 2016. Prior to these roles, he was an Appointment Setter at Silverhill Acura for 11 months from 2012 to 2013. Each position contributed to his expertise in customer service, logistics, and client relationship management.
Educational Background
Jag Sidhu studied at Mount Royal University from 2010 to 2012, where he focused on Business, Management, Marketing, and Related Support Services under Open Studies. He also attended DeVry University from 2008 to 2012, achieving a Bachelor of Business Administration (BBA) with a concentration in Business Administration and Management. This educational background has provided him with a strong foundation in business principles and management strategies.
Customer Retention Skills
Throughout his career, Jag Sidhu has developed exceptional skills in customer retention. He has won various awards for having the most customers renewed and maintaining their loyalty with the company. His methods include utilizing first call resolution, process of elimination, and effective follow-ups to manage client complaints. He consistently provides on-demand comments and constructive reports on consumer trends.
Proficiency with Software
Jag Sidhu is proficient in using various software tools essential for his daily tasks. These include Microsoft Excel, Microsoft Word, Upstart, Avaya Phone, Mastermind, Google Suites, and Long Range. His ability to leverage these tools enhances his efficiency and effectiveness in managing client relationships and retention activities.