Jaime Mathews
About Jaime Mathews
Jaime Mathews is the Customer Experience Manager at TELUS in Toronto, Ontario, Canada, with extensive experience in technology business sales and a strong track record in customer satisfaction and workplace excellence.
Current Role at TELUS
Jaime Mathews currently serves as the Customer Experience Manager at TELUS in Toronto, Ontario, Canada. In this role, Jaime is responsible for overseeing and enhancing the customer experience, ensuring customer satisfaction and loyalty. Jaime's efforts have been pivotal in helping TELUS achieve the highest customer satisfaction and loyalty scores among all the major Canadian providers.
Previous Roles at TELUS
Jaime Mathews has a solid history with TELUS, having previously worked as an Account Manager from 2018 to 2021 and a Sales Specialist from 2017 to 2018. In these roles, Jaime gained extensive experience in managing client accounts and driving sales initiatives. This background provided a strong foundation for transitioning into the current position of Customer Experience Manager.
Professional Background
Jaime Mathews has over 17 years of experience in technology business sales. Before joining TELUS, Jaime worked as a Unified Communications Sales Specialist at Allstream from 2013 to 2016 and as a UC Inside Sales Representative from 2008 to 2013. Earlier in the career, Jaime held the position of Senior Buyer at Delphi Solutions from 2001 to 2008. This extensive experience in various sales and managerial roles has equipped Jaime with a comprehensive understanding of the technology business landscape.
Educational Background
Jaime Mathews studied at York University. The education received at this institution provided the theoretical foundations and knowledge that have been applied throughout Jaime's extensive career in sales and customer experience management.
Community Initiatives at TELUS
Jaime Mathews actively promotes TELUS's community initiatives, including #standwithowners, #allconnectedforgood, and #wegivewherewelive. These initiatives are designed to support communities and foster positive social impact, aligning with TELUS's commitment to being a socially responsible organization. Jaime's involvement in these initiatives underscores a dedication to making a difference both within and outside the workplace.