Jake Duraan
About Jake Duraan
Jake Duraan is the Manager of Information Services - CPE/CSM, IT Collaboration Solutions at TELUS in British Columbia, Canada, with 19 years of experience in the IT industry.
Current Position at TELUS
Jake Duraan is currently working at TELUS as the Manager of Information Services - CPE/CSM, IT Collaboration Solutions in British Columbia, Canada. He is responsible for overseeing teams and managing IT enterprise sustainment infrastructure solutions within the organization. His focus includes Business Email and SharePoint solutions for both Shared and Dedicated customers.
Previous Roles at TELUS
Jake Duraan has had an extensive career at TELUS, holding several managerial positions. From 2016 to 2018, he served as the Manager of Information Services - IT Collaboration Solutions. Before this role, he managed Information Services for SMB, Enterprise Sustainment from 2009 to 2016. In 2009, he also took on the position of Senior Technical Consultant - Operations Engagement for four months.
Experience at Syscom Consulting
Before his tenure at TELUS, Jake Duraan worked at Syscom Consulting. From 2006 to 2009, he held the position of Director of National Operations in British Columbia. Prior to that, he was the Director of Eastern Operations and Service Management from 2001 to 2005 in Ontario, Canada. These roles involved significant oversight and development of IT infrastructure consulting and support services.
Educational Background
Jake Duraan studied at the University of the Free State, where he achieved a Bachelor of Arts in Economics, Business Economics, and Psychology from 1988 to 1991. This educational background has provided him with a solid foundation in understanding business processes and managing client relationships.
Industry Expertise and Skills
With 19 years of experience in the IT industry and 14 years as a Senior Manager, Jake Duraan possesses broad knowledge of IT infrastructure, outsourcing, and service management. He is well-versed in managing key processes such as availability, change, incident, request, problem, and configuration management. Additionally, he excels in designing and developing IT outsourcing solutions for both private and public Canadian companies.