James Butler
About James Butler
James Butler is an Incident Manager at TELUS and the Founder/CEO of By The Byte Inc., with a background in business development and expertise in IT services.
Current Role at TELUS
James Butler has been working as an Incident Manager at TELUS since December 2012, based in Thornhill, Ontario. In this capacity, he provides first-level support and efficiently records incidents and problems. James collaborates closely with internal and external IT teams to ensure swift recovery of services, while also keeping management informed with regular status updates. He plays a significant role in the Change Management process, particularly as the approver for Emergency changes. Additionally, James is responsible for generating incident summary reports and conducting follow-up with resolver teams post-incident.
Founder and CEO of By The Byte Inc.
James Butler is the Founder and CEO of By The Byte Inc., an IT solutions company based in Bradford, Ontario. Under his leadership, the firm specializes in services such as computer repair, SEO, sales, data center operations, and contact center management. Through By The Byte IT Solutions, James applies his extensive experience in business development and information technology.
Previous Experience at Bell
From 2007 to 2012, James Butler worked as an Incident/Provisioning Manager at Bell, located at 100 Wynford Dr. During his tenure at Bell, he managed incident and provisioning tasks, further honing his skills in incident management and problem resolution.
Educational Background
James Butler has a diverse educational background. He earned an undergraduate degree in Law Enforcement from Seneca College of Applied Arts and Technology, studying from 1991 to 1993. Additionally, he completed a certificate program in Business Writing at the Schulich School of Business. This combination of law enforcement and business writing skills contributes to his expertise in incident management and effective communication.
Role at Bradford Board of Trade
James Butler served as the Vice President of Membership at the Bradford Board of Trade from 2014 to 2016. Located in Bradford, Ontario, this role involved managing memberships and contributing to the board's strategic initiatives, leveraging his extensive background in business and community development.