James Cho, Pmp Lssbb
About James Cho, Pmp Lssbb
James Cho is a Senior Program Manager at TELUS with over 15 years of experience in change leadership, specializing in customer experience, continuous improvement, and data-driven storytelling.
Company: TELUS
James Cho is currently employed at TELUS, holding the position of Senior Program Manager in the Greater Toronto Area Metropolitan Area. He has extensive experience within the company, including previous roles such as Manager - Process Improvement from 2018 to 2019 and Senior Process Improvement Consultant from 2014 to 2018. James has a long-standing history with TELUS, contributing significantly to process improvement initiatives and program management.
Title: Senior Program Manager
In his current role as Senior Program Manager at TELUS, James Cho is responsible for overseeing large-scale projects and programs. His work focuses on creating data-driven strategies to improve customer experience and continuous improvement within the organization. James applies Lean Six Sigma methodologies to identify root causes and implement effective, sustainable solutions.
Education and Expertise: University of Toronto
James Cho graduated from the University of Toronto with a Bachelor of Arts in Economics, which he completed between 1997 and 2001. He further holds certifications as a Project Management Professional (PMP) and Lean Six Sigma Black Belt (LSSBB). These credentials underscore his expertise in project management, process improvement, and data analysis.
Background: Career History
James Cho has over 15 years of professional experience, starting as a Business Analyst at Hewitt Associates in North York, Ontario, from 2002 to 2004. He advanced to roles including Lead Business Analyst and Operations Manager at Hewitt Associates, before becoming a Business Consultant at SOCAN from 2008 to 2013. He then worked as a Delivery Consultant at Aon Hewitt in 2013, followed by a Senior Business Process Consultant role at Sun Life Financial from 2013 to 2014. His career at TELUS began in 2014, and he has held various positions within the company ever since.
Achievements: Change Leader and Coach
James Cho is recognized for his significant contributions as a change leader with over 15 years of experience. He specializes in data-driven storytelling and stakeholder management to drive successful change outcomes. James actively coaches others in Lean Six Sigma methodologies, Excel, and data analysis techniques, demonstrating his commitment to continuous improvement and lifelong learning.