James Schwalm
About James Schwalm
James Schwalm is a Senior Product Manager at TELUS, specializing in IoT Retention Strategy in Toronto, Ontario, Canada.
Current Role at TELUS
James Schwalm currently holds the position of Senior Product Manager - IoT Retention Strategy at TELUS in Toronto, Ontario, Canada. In this role, he focuses on minimizing customer churn and preserving Average Revenue Per Account (ARPA) through strategic retention initiatives specific to the Internet of Things (IoT). His responsibilities include collaborating with multiple departments such as sales, marketing, and operations to enhance key performance indicators and drive digital transformation.
Previous Experience at TELUS
Before his current role, James Schwalm worked at TELUS as a Sales Specialist from 2019 to 2021 in the Toronto, Canada area. Over the course of two years, he contributed to the sales team by leveraging his strategic approach to business development, supporting business transformation objectives, and improving profit margins.
Career at Rogers Communications
James Schwalm has a rich background with Rogers Communications, having held multiple roles over a span of several years. He served as Regional Sales Manager from 2017 to 2018 and Sales Manager, Vendor Partnerships from 2015 to 2017. Earlier, from 2011 to 2015, he acted as a Business Consultant in Field Sales. In these capacities, he was responsible for enhancing customer experiences and employee engagement through advanced technology solutions.
Educational Background
James Schwalm studied at York University - Schulich School of Business, where he earned a Master of Business Administration (M.B.A.) in Business Administration and Management from 2013 to 2016. Additionally, he holds a Bachelor of Arts with Honours in Law and Psychology from York University, completed between 2001 and 2005. His educational foundation has equipped him with the skills to analyze competitive landscapes and customer journeys to inform IoT base management strategies.
Early Career and Business Development Roles
From 2007 to 2010, James Schwalm was the Business Development Manager and Manager of Strategic Relationships at e.t.f.s. He also gained experience at TIC Travel Insurance as a Business Development Manager from 2005 to 2007 and as a Licensed Insurance Advisor from 2003 to 2005. Earlier in his career, he worked as a Customer Service Team Associate at Lavalife from 2001 to 2003. These roles laid the foundation for his strategic approach to business development and customer experience enhancement.