James Tharp
About James Tharp
James Tharp is a Senior Business Analyst at TELUS in Edmonton, Alberta, Canada, with extensive experience in various roles within the company and a background in Sociology from the University of Alberta.
Current Position at TELUS
James Tharp works as a Senior Business Analyst at TELUS in Edmonton, Alberta, Canada. In this role, he focuses on change management and team member development globally. He enjoys leading initiatives to continuously improve business processes and customer experiences while shaping strategies by generating new ideas and creating forward-thinking solutions.
Career History at TELUS
James Tharp has a long tenure at TELUS, spanning various roles. Before his current position as a Senior Business Analyst, he served as a Team Manager from 2018 to 2022, a Network Support Representative from 2016 to 2018, a Business Systems Analyst in 2016 for seven months, and a Client Care Representative from 2014 to 2016. Throughout these roles, he has gained extensive experience in the telecommunications industry, focusing on improving business processes and customer experiences.
Educational Background
James Tharp holds a Bachelor of Arts in Sociology from the University of Alberta, where he studied from 2007 to 2012. His education has provided him with a solid foundation for his career in business analysis and change management.
Previous Work Experience
Aside from his extensive career at TELUS, James Tharp has also worked at RBD Construction Ltd. as an Irrigation Foreman & Construction Lead Hand from 2012 to 2014. Moreover, he was part of the YMCA of Northern Alberta as Member Services for 13 years, from 2006 to 2019. These roles allowed him to develop skills in team management and customer service.
Personal Interests and Volunteering
In his spare time, James Tharp volunteers as a tutor. He is an advocate for goal setting and iterative planning as fundamentals for success. He also enjoys competing in board games, learning new things, and meeting new people. His passion for sharing his strategic vision has led him to inspire others to unlock their full potential. Additionally, he has traveled the world training multiple teams and providing guidance in the telecommunications industry.