Jan Donnelly
About Jan Donnelly
Jan Donnelly is the Operations Manager at TELUS in Burnaby, with over two decades of experience at the company in various roles.
Current Role at TELUS
Jan Donnelly is currently serving as an Operations Manager at TELUS in Burnaby. With a career at TELUS that began in 2001, Jan has accumulated over 20 years of experience within the company, moving through several roles to reach the managerial position. The focus of the current role includes overseeing operations, ensuring customer satisfaction, and managing team efficiency.
Previous Positions at TELUS
Before becoming Operations Manager, Jan Donnelly held several roles at TELUS. Starting as a Customer Service Representative from 2001 to 2003 at the Metrotown Phone Mart, Jan transitioned to a Client Service Representative, a position held for nine years from 2003 to 2012. Following this, Jan was promoted to Team Manager from 2012 to 2014, before finally becoming Operations Manager. Each role contributed to the extensive operational and management skills now utilized in the current position.
Transition from Funeral Services to Telecommunications
Before entering the telecommunications industry, Jan Donnelly worked at Loewen Group as Manager and Funeral Director of Vancouver Memorial and Crematorium in Vancouver. This role, held from 1988 to 2001, provided a foundation in management and customer service that would later be invaluable in the transition to a career at TELUS. The shift from funeral services to telecommunications showcases a versatile skill set adaptable to different industries.
Educational Background
Jan Donnelly completed education at Cariboo Hill Senior Secondary. While specific details of further education are not provided, the transition to a diverse career in both the funeral and telecommunications industries indicates significant personal and professional development since high school.
Extensive Experience in Customer Service and Client Management
Jan Donnelly has extensive experience in customer service and client management, particularly within TELUS. Starting as a Customer Service Representative, progressing to a Client Service Representative, and subsequently moving into managerial roles, Jan has built a career centered on enhancing customer experiences and improving service delivery. This diverse background in customer-facing roles speaks to a deep understanding of client needs and effective operations management.