Jarrett K.
About Jarrett K.
Jarrett K. is the Manager of Community & Service Excellence at TELUS in Edmonton, Alberta, Canada, with over 15 years of experience in various managerial and technical roles.
Current Role at TELUS
Jarrett K. currently serves as the Manager of Community & Service Excellence at TELUS, based in Edmonton, Alberta, Canada. In this role, he is responsible for overseeing community initiatives and ensuring top-tier service excellence. His extensive experience within TELUS complements his leadership in forging strong community relations and enhancing customer service standards.
Career at TELUS
Jarrett K. has built a commendable career at TELUS, spanning over 15 years in various roles. Starting in 2007 as a Communications Technician, he transitioned to managerial positions, demonstrating versatility and growth. He served as Manager - Digital Home Team PMO for six months from 2017 to 2018, followed by a two-year tenure as Manager - Field Support from 2018 to 2020. His current role as Manager - Community & Service Excellence further showcases his progressive career trajectory within the organization.
Educational Background
Jarrett K. pursued his education at the Northern Alberta Institute of Technology (NAIT), where he specialized in Communications Technology. This technical foundation laid the groundwork for his subsequent roles at TELUS, providing him with the necessary skills and knowledge to excel in both technical and managerial capacities.
Experience in Project Management
With a solid background in project management, Jarrett led the Digital Home Team PMO at TELUS. His role involved overseeing project management operations, strategizing for digital home initiatives, and ensuring the successful execution of projects. This experience underscores his proficiency in managing complex projects and leading teams to achieve organizational goals.
Field Support Management
Jarrett K.'s expertise extends to field support management, as evidenced by his role as Manager - Field Support at TELUS from 2018 to 2020. In this position, he was tasked with overseeing field support operations, ensuring efficient service delivery, and addressing customer needs effectively. His leadership in this area highlights his capability to manage field operations and drive service excellence.