Jas Atwal
About Jas Atwal
Jas Atwal is the Director of Information Services at TELUS, leading the Business Intelligence unit in Toronto, Ontario, Canada. He has extensive experience in IT service management and call center operations, previously working at ADP and TeleTech.
Company
Jas Atwal currently serves as the Director of Information Services at TELUS, a prominent telecommunications company based in Toronto, Ontario, Canada. In this role, Atwal leads initiatives within the Business Intelligence unit, focusing on data management and analytics to enhance business performance and customer service.
Title
Jas Atwal holds the title of Director of Information Services - Business Intelligence at TELUS. His responsibilities include leading a team of 54 onshore and offshore members, guiding solution implementation, and overseeing the Customer Feedback Management program.
Education and Expertise
Jas Atwal earned a Marketing Administration Diploma from Seneca College, studying there from 1991 to 1994. His academic background in marketing administration complements his extensive experience in information technology and business intelligence, allowing him to effectively bridge the gap between technical and business domains.
Background
Before his tenure at TELUS, Jas Atwal worked at ADP as Director of ITSM & Application Support from 2001 to 2013. Prior to that, he served as Call Center Manager at TeleTech from 1996 to 2001. These roles have provided him a comprehensive understanding of IT service management, application support, and call center operations.
Achievements
At TELUS, Jas Atwal has significantly enhanced data management and distribution by consolidating four separate Business Intelligence teams into a centralized group. He also consolidated various data platforms into a single tool, saving the company $3 million. Furthermore, Atwal pioneered an innovative prioritization and delivery model using agile methodology, streamlining project delivery and engaging stakeholders across national and international channels to identify data needs.