Jason Kingsland
About Jason Kingsland
Jason Kingsland is a Sr. Business Systems Analyst at TELUS with over 10 years of experience in Contact Centers and Contact Center technologies.
Title
Jason Kingsland holds the title of Sr. Business Systems Analyst at TELUS, bringing extensive expertise and experience to his current role.
Company
Jason Kingsland is currently employed at TELUS, where he has progressed through various roles since 2002. His tenure with the company reflects his long-standing dedication and evolving skill set within TELUS' operational framework.
Education and Expertise
Jason Kingsland studied Computer Science and achieved a Computer Information Systems degree from DeVry Institute of Technology, where he spent three years from 1998 to 2001. His specialized skill set includes deep knowledge of Genesys CTI, Contact Center Reporting and KPIs, with extensive experience in Genesys Framework, Genesys Routing, Genesys Info Mart, Genesys CC Pulse, Virtual Hold, and Nuance IVR.
Professional Background
Jason Kingsland has a broad professional background with over 10 years of experience working with Contact Centers and Contact Center technologies. At TELUS, he previously held positions including Business Systems Analyst II in Calgary (2011-2015), Technology Solutions Manager (2007-2008), Technology Specialist (2004-2008), Customer Support Manager (Acting) (2003-2004), and Help Desk Analyst (2002-2003). Additionally, he worked at Online Business Systems as a Contact Center Consultant from 2008 to 2011.