Jason Lambert
About Jason Lambert
Jason Lambert is an Operations Manager at TELUS with extensive experience in business service assurance, training, and project management.
Current Position at TELUS
Jason Lambert currently serves as an Operations Manager at TELUS. In this role, he oversees various operational functions, ensuring efficiency and effectiveness across the board. He employs his expertise in business-to-business service assurance and escalation management to enhance processes and improve client relations. His leadership skills are reflected in his ability to manage projects and coach team members, contributing to the overall success of the operations team.
Previous Roles at TELUS
Before becoming an Operations Manager, Jason Lambert held multiple positions at TELUS. From 2017 to 2020, he worked as a Learning Specialist II, where he designed curriculums and facilitated training sessions. Between 2014 and 2017, he served as a Business Help Desk Specialist V, where his responsibilities included providing high-level support and managing service escalations. These roles helped Jason to build a robust skill set that includes training facilitation, project management, and executive presentations.
Education at McGill University
Jason Lambert studied Linguistics at McGill University, equipping him with strong analytical and communication skills. His academic background provided a foundation for his career in operations and educational services, enabling him to approach business challenges with a unique perspective informed by his studies.
Associate's Degree from John Abbott College
Jason Lambert earned an Associate's Degree in Foreign Languages and Literatures, General, from CEGEP - John Abbott College, where he studied from 2006 to 2008. This education gave him a broad understanding of different languages and cultures, enhancing his ability to communicate and work effectively in diverse environments.
Technical Skills and Expertise
Jason Lambert possesses a versatile technical skill set that includes experience in full stack development and data engineering. His expertise aids him in handling various operational tasks that require a deep understanding of technical and data-driven processes. These skills complement his proficiency in business-to-business service assurance and escalation management, making him a well-rounded professional in his field.