Jason Reisch
About Jason Reisch
Jason Reisch is a Loyalty & Retention Specialist III in Client Operations at TELUS, with a diverse background in customer service and technical support roles.
Current Position at TELUS
Jason Reisch occupies the role of Loyalty & Retention Specialist III within the Client Operations division at TELUS in Scarborough, ON. His responsibilities likely include developing strategies to enhance customer loyalty and retention, and improving client satisfaction. Jason plays a critical part in maintaining strong client relationships and employing best practices to deliver consistent service quality.
Experience at TELUS
Before his current role, Jason Reisch served as a Workforce Analyst I in Real Time Operations at TELUS from 2012 to 2013. Additionally, he has held pivotal roles such as VOICE Ambassador and L&R Lead Subject Matter Expert for the 2015/16 term. He also hosted the Closer to the Customer campaign and facilitated monthly team meetings and development huddles, reflecting his active involvement in driving operational excellence and team engagement.
Previous Roles at Rogers Communications
Jason Reisch worked at Rogers Communications as a Technical Consultant in National Technical Service Delivery from 2006 to 2009. His role in Toronto, Canada Area, likely involved providing technical support and solutions, contributing to the efficiency and effectiveness of the national technical team during his tenure.
Early Career in Sales and Support
Jason's early career includes several key positions at reputable organizations. He served as a Sales Associate at HMV Canada from 2004 to 2006 and at TELUS Mobility Corporate Stores from 2001 to 2004. Prior to that, he worked as a Software Support Specialist at Sprint Computer Services Canada Ltd for five years. These roles helped him build a strong foundation in client service and technical support.
Recognition and Commendations
Throughout his career, Jason Reisch has received numerous client and management commendations for his consistent delivery of 'World Class Client Service.' As the Prime for the Pulsecheck Frontline Team, he interfaced with peers and management, a role crucial for driving team engagement. His efforts in consistently keeping frontline and support teams informed on best practices and competitive alerts underscore his commitment to excellence in client operations.