Jay Perity
About Jay Perity
Jay Perity is a Help Desk Specialist at TELUS in Montreal, Quebec, Canada. He has a diverse background in technical support and systems administration, with previous roles at IBM, Keyfacts, Freedomtech, and Polaris Medical Management, Inc.
Current Position at TELUS
Jay Perity is a Help Desk Specialist currently employed at TELUS in Montreal, Quebec, Canada. He began his tenure with the company in April 2019. In this role, he is responsible for providing technical support and troubleshooting assistance to users, ensuring effective resolution of their issues. His expertise is utilized to maintain smooth operations and provide timely helpdesk services.
Previous Experience at IBM
Jay Perity worked at IBM as a Subject Matter Expert (S.M.E) focused on Eastern Standard Time (EST) from 2009 to 2011. During his two-year stint, he leveraged his skills to provide expertise in his designated field. His role at IBM involved addressing complex issues and providing guidance to the team.
Role at Keyfacts
In 2008, Jay held the position of Systems Administrator at Keyfacts for five months. During this period, he was responsible for maintaining and managing network systems, ensuring that organizational IT infrastructure was running efficiently. His short yet impactful tenure included implementing key systems administration tasks.
Early Technical Support Positions
Jay Perity has extensive early career experience in technical support roles. In 2007, he worked for Freedomtech in Providence, Rhode Island Area for ten months, providing essential technical support services. In 2006, he was part of the Polaris Medical Management, Inc. team, also in Providence, Rhode Island Area, where he offered technical support for six months. These roles were foundational in developing his technical troubleshooting skills.
Education and Certifications
Jay Perity has a strong educational background in networking and systems administration. He studied at the New England Institute of Technology, achieving a degree in Network and System Administration from 2001 to 2003. In 2000, he studied at Roger Williams University and earned the Microsoft Certified Systems Engineer (MCSE) certification. Additionally, he completed a program at Delta College, obtaining a degree in Computer Systems Networking and Telecommunications from 1996 to 1998. These educational credentials have contributed significantly to his professional expertise.