Jaymi Jo N.
About Jaymi Jo N.
Jaymi Jo N. is a Team Manager, S2.O at TELUS, with over 16 years of experience at the company in various managerial and specialist roles. She has a background in customer service and technical support, having worked at Canadian Tire Corporation and Durham Contact Centre before joining TELUS.
Current Role at TELUS
Jaymi Jo N. is currently serving as the Team Manager for S2.O at TELUS. This role showcases her extensive experience and commitment to the company, having held various positions at TELUS for over 16 years. As Team Manager, she is responsible for overseeing team performance, ensuring customer satisfaction, and managing operations within the S2.O division.
Previous Positions at TELUS
Before her current role, Jaymi Jo N. has held multiple managerial positions at TELUS. These include Team Manager for Channel Care Tutors (2015-2016), Team Manager for Channel Care (2013-2015), and Team Manager for Data & Network Assurance (2012-2013). Her early tenure at TELUS began as a Data & Network Assurance Specialist II, where she worked from 2007 to 2012. These positions have enriched her experience in team leadership, customer care, and technical support.
Career at Durham Contact Centre
Jaymi Jo N. worked at Durham Contact Centre prior to her time at TELUS, holding several technical support roles. She started as Technical Support for Bell Sympatico (2005-2006), progressed to Level 2, Technical Support (2006-2007), and then became a Trainer, Technical Support - Bell Sympatico in 2007. Her experience here laid a strong foundation in technical support and customer service.
Early Career at General Motors and Canadian Tire Corporation
Jaymi Jo N. began her career with foundational customer service and general labor roles. At General Motors, she worked as General Labour, TPT Student from 2002 to 2005, gaining valuable experience in industrial work settings. Prior to that, she served as a Customer Service Associate at Canadian Tire Corporation from 1998 to 2002, developing her initial skills in customer interaction and service.
Education Background
Jaymi Jo N. holds a degree in Psychology from Trent University, where she studied from 2002 to 2005. Her academic background in psychology complements her extensive professional experience, providing her with insights into human behavior that likely enhance her managerial effectiveness and ability to lead diverse teams.