Jean Francois Hamel
About Jean Francois Hamel
Jean Francois Hamel is a Mobility Help Desk Specialist at TELUS with over 14 years of experience in various roles within the company.
Mobility Help Desk Specialist at TELUS
Jean Francois Hamel currently holds the position of Mobility Help Desk Specialist at TELUS. In this role, he is responsible for providing assistance and support for mobility-related inquiries and issues. His extensive experience in various roles at TELUS equips him with a deep understanding of the company's operations and client needs in the mobility sector.
Client Resolution and Administration Team (CART) Experience
From 2017 to 2020, Jean Francois Hamel was part of the Client Resolution & Administration Team (CART) at TELUS. During his tenure on this team, he worked on resolving complex client issues and managing administrative tasks related to client services. This role allowed him to develop strong problem-solving skills and gain valuable experience in handling client complaints and escalations.
Client Care Specialist 2.0 at TELUS
Between 2014 and 2017, Jean Francois Hamel worked as a Client Care Specialist 2.0 at TELUS. In this role, he provided advanced customer support and care, ensuring clients received high-quality service. His responsibilities included addressing client concerns, resolving support tickets, and maintaining high standards of customer satisfaction.
Quality Management Experience
Jean Francois Hamel has substantial experience in quality management through his position as a Quality Coach for the Quality Management Team (QMT) at TELUS from 2009 to 2011. In this capacity, he was responsible for ensuring quality standards were met and coaching team members to maintain consistent service quality. His work contributed to the enhancement of overall service reliability and performance.
Channel Care Specialist at TELUS
Jean Francois Hamel served as a Channel Care Specialist at TELUS for an extended period from 2008 to 2013. This role involved providing support to channel partners and dealers, managing escalations, and ensuring smooth communication between different departments. His long tenure in this position reflects his expertise in channel management and his ability to handle complex operational challenges.