Jean Yves Doisy
About Jean Yves Doisy
Jean Yves Doisy is a customer service agent at TELUS in Seine-Saint-Denis, Île-de-France, with extensive experience in hospitality, healthcare, and e-commerce.
Company
Jean Yves Doisy is currently employed at TELUS as an Agent de service clientèle. TELUS is a well-known provider of telecommunications services, operating in Seine-Saint-Denis, Île-de-France, France. Previously, Jean worked with companies and organizations including Assurance Maladie, TELUS International Europe, GROUPE LA PATATERIE, AEC Villages Vacances & Camping, Les Airelles, and La Croisière among others. His experience spans across various roles in customer service and hospitality.
Title
Jean Yves Doisy holds the position of Agent de Service Clientèle at TELUS in Seine-Saint-Denis, Île-de-France, France. In this role, he is responsible for handling customer inquiries, managing complaints, and providing comprehensive support to ensure customer satisfaction. His prior roles also include positions such as Téléconseiller at Assurance Maladie and Serveur at multiple hospitality establishments.
Education and Expertise
Jean Yves Doisy has an extensive educational background that supports his career in customer service and hospitality. He studied 'Assistance à la clientèle / centre d'appels / opération de téléservice' at Generation France and earned a certification in 'Customer Care: la relation client 2.0' in 2021. Additionally, he completed a CAP Serveur en Restauration at AFPA and earned a 'Certificat Professionnel de Réceptionniste' as well as a 'Certificat Professionnel de Secrétaire Assistant'. His early education includes a Baccalauréat Général from Lycée des Nerviens.
Background
Jean Yves Doisy has a diverse professional background that includes roles in both customer service and hospitality. His career includes short-term positions in various settings, showcasing his versatility and ability to adapt to different environments. This includes working as a Serveur in restaurants like La Croisière and AZUR SANCY, and as a Night Auditor in hotels like Le Grand Hôtel and Première Classe. He also served in administrative roles at Association Arc-en-Ciel and worked as a Technicien maintenance and Employé service restauration at Club Med.
Achievements
Jean Yves Doisy has achieved several certifications and developed expertise that bolster his career in customer service. This includes earning a certification in 'Customer Care: la relation client 2.0' and multiple professional certificates from AFPA. His proficiency in digital tools like Zendesk and Slack helps streamline customer service operations, ensuring high levels of efficiency and customer satisfaction. Jean is also recognized for his strong sense of empathy, humility, and resilience in dealing with customer interactions.