Jeannetta Wilson
About Jeannetta Wilson
Jeannetta Wilson is a Senior Business Analyst at TELUS in Toronto, Ontario, Canada, with over 14 years of experience specializing in automated customer experience solutions and technical application development.
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Jeannetta Wilson is a Senior Business Analyst at TELUS, based in Toronto, Ontario, Canada. She has been with TELUS for over 14 years, starting in January 2009.
Education and Expertise
Jeannetta Wilson has an extensive educational background. She studied at Google Cloud Training, McGill University, Storylitics, Box of Crayons, University of Pennsylvania, University of Alberta, and Switchgear Consulting. Her studies covered Service Design Delivery, Change Management With Emotional Intelligence, Strategic Leadership, Business Strategies, Indigenous Canada, and Organizational Coaching. She has received certifications in Customer Experiences with Contact Center AI, Strategic Leadership Mindset, Storytelling with Data & Executive Presentations, The Coaching Habit, Business Strategies for a Better World, and Lean Six Sigma Green Belt, among others.
Specialization in Automated Customer Experience Solutions
Jeannetta Wilson specializes in automated customer experience solutions. Over her tenure at TELUS, she has been instrumental in developing automated systems that enhance customer interactions. Her deep understanding of technical application development supports these initiatives.
Development of Innovative Initiatives for Cost Savings
Jeannetta Wilson is known for identifying and developing innovative initiatives that lead to significant cost savings. She leverages her skills in root cause and trend analysis to improve processes and operational efficiency. Her work has consistently focused on creating solutions that reduce costs while maintaining high standards of customer service.
Operational Coaching Strategies
Throughout her career, Jeannetta Wilson has excelled in developing operational coaching strategies. These strategies are better aligned with business goals and have contributed to improved customer satisfaction and enhanced operational performance. Her approach to coaching emphasizes the integration of strategic insights and practical application.