Jeff Armstrong
About Jeff Armstrong
Jeff Armstrong is the Manager of Scheduling Process and Governance at TELUS in Burnaby, British Columbia, with approximately 25 years of experience in the telecommunications industry.
Current Role at TELUS
Jeff Armstrong currently serves as the Manager of Scheduling Process and Governance at TELUS in Burnaby, British Columbia, Canada. In this capacity, Armstrong leverages over two decades of industry experience to guide and improve the performance of the Scheduling department. His responsibilities include overseeing scheduling protocols and governance practices to enhance operational efficiency.
Previous Experience at TELUS
Over his extensive career at TELUS, Jeff Armstrong has held several key positions. From 2018 to 2021, he was a Senior Business Analyst, focusing on analytical approaches to business problems. Prior to that, from 2011 to 2018, he served as the Workforce Team Manager-Scheduling, honing his expertise in Workforce Management (WFM). Armstrong's tenure at TELUS also includes roles as Client Care Team Manager from 2003 to 2011 and Call Center Specialist from 1994 to 2003, showcasing his growth and long-term commitment to the company.
Education and Certification
Jeff Armstrong attended The University of British Columbia, where he studied Psychology and earned a Bachelor of Arts (B.A.) degree. He pursued this education from 2000 to 2007. Additionally, Armstrong holds a Lean Six Sigma Green Belt certification, reflecting his commitment to continuous improvement and process optimization.
Telecommunications Industry Experience
With approximately 25 years of experience in the telecommunications industry, Jeff Armstrong has accumulated significant knowledge and expertise. His roles at TELUS have ranged from hands-on call center operations to strategic management positions, positioning him as a seasoned professional in this sector.
Management and Team Leadership
Jeff Armstrong has about 15 years of experience as a team manager. His leadership roles have included managing client care teams, workforce scheduling, and business analysis. Armstrong's management approach is informed by his extensive tenure and his Lean Six Sigma Green Belt certification, which helps him implement effective, process-driven improvements.