Jeff Schuett
About Jeff Schuett
Jeff Schuett is a Senior Practice Lead specializing in Cloud & Managed IT Services at TELUS International in Calgary, Alberta, Canada.
Title and Role at TELUS International
Jeff Schuett currently serves as the Senior Practice Lead, Digital Solutions at TELUS International in Calgary, Alberta, Canada. Since joining the company in May 2020, he has been instrumental in guiding businesses through their Digital Transformation journey by leveraging technology to enhance customer and employee experiences, optimize operations, and expand business capabilities.
Current Positions
Apart from his role at TELUS International, Jeff Schuett holds multiple positions at TELUS. He is the Senior Practice Lead for both Cloud & Managed IT Services and Digital Solutions. His expertise encompasses a range of digital transformation services including digital support desk transformation, hybrid IT operations, and application lifecycle management.
Previous Experience in IT Management
Before joining TELUS, Jeff Schuett worked at Blaze Energy Ltd. as the Manager, IT & Systems from 2009 to 2017. Over the course of eight years in Calgary, he managed IT and systems operations, contributing to the company's technological advancements. Prior to that, he served as a Network Analyst at Nucleus Information Service Inc. from 2005 to 2009, bringing four years of network analysis experience to his subsequent roles.
Education and Technical Training
Jeff Schuett studied Computer Technology at the Southern Alberta Institute of Technology (SAIT) from 2003 to 2004. His educational background laid the foundation for his expertise in implementing digital technologies, including digital workforces, chatbots, AI, and robotic process automation (RPA).
Specializations and Focus Areas
Specializing in digital support desk transformation, hybrid IT operations, and application lifecycle management, Jeff Schuett plays a crucial role in enhancing business outcomes through customer experience road mapping. He is an expert in implementing digital workforces, including chatbots, AI, and RPA, helping businesses to innovate and optimize their operations.