Jen Chang
About Jen Chang
Jen Chang is a Business Analyst at TELUS with a background in data analysis and business analytics.
Current Position at TELUS
Jen Chang is currently a Business Analyst at TELUS, where she contributes to the development and iteration of business intelligence solutions for TELUS Consumer Health. Her responsibilities include monitoring critical metrics and performance against targets to recommend improvements and corrective actions. She plays a key role in conducting forecast and outlook analysis to identify risks and build mitigation plans. Additionally, Jen supports ad-hoc analysis and reporting requests, aligning with other strategic priorities and evolving the reporting and dashboard roadmap at TELUS Consumer Health.
Previous Role at Provincial Health Services Authority
From 2016 to 2019, Jen Chang worked as a Data Analyst at the Provincial Health Services Authority in Vancouver, British Columbia, Canada. During her tenure, she gained valuable experience in data analysis which enriched her analytical skills and prepared her for more complex roles in the tech and health services sectors.
Early Career at Best Buy Canada
Jen Chang began her career at Best Buy Canada, where she held two positions. From 2015 to 2016, she worked as a Service Analytics Administrator for 11 months before transitioning to an Associate Operations Analyst, Service Analytics role, which she held for 4 months in 2016. These roles provided her with foundational knowledge in analytics and operations within a retail setting.
Educational Background
Jen Chang received her Bachelor’s Degree in Statistics from Simon Fraser University, attending from 2009 to 2014. She furthered her education at the British Columbia Institute of Technology (BCIT) where she studied Business Administration and Management, General, and achieved a Business Analytics Graduate Certificate. These academic credentials have equipped her with a strong foundation in both statistical analysis and business management, which she applies in her current role.