Jennifer Baker Elson
About Jennifer Baker Elson
Jennifer Baker Elson is the Director of Client Experience at TELUS with over 25 years of experience in the telecommunications industry.
Director, Client Experience at TELUS
Jennifer Baker Elson currently holds the position of Director, Client Experience at TELUS. With over 25 years of experience in the telecommunications industry, she brings a wealth of knowledge and expertise to her role. Her focus is on optimizing client interactions and improving overall customer satisfaction. Jennifer leverages her extensive experience in marketing, training, and employee engagement to enhance the client experience at TELUS.
Previous Roles at TELUS
Before her current role, Jennifer served as Director, People Enablement from 2018 to 2019. In this position, she concentrated on enhancing employee engagement and development. Prior to that, she was Director, Consumer Channel Training, Events & Field Adoption from 2014 to 2018, where she played a key role in launching training programs. From 2008 to 2014, Jennifer held the role of Manager, Marketing - Consumer Home Solutions Go-To-Market, focusing on marketing strategies that contributed to significant market growth. She also worked as Manager, Online Learning from 2002 to 2007 and as Project Manager, Corporate Governance Education & Reinforcement from 2000 to 2002.
Experience at Bell and Other Companies
Jennifer worked at Bell as Associate Director, Learning & Communications from 2007 to 2008, where she focused on learning and communication strategies. Before Bell, she was a Consultant, Learning at Systemhouse from 1994 to 1998, responsible for various training and development initiatives. Additionally, she served as a Learning Specialist at Clearnet from 1998 to 2000, focusing on employee training programs.
Key Projects and Contributions
During her tenure at TELUS, Jennifer was instrumental in launching the Consumer Channel Training programs. She also contributed to the development of corporate governance education programs and played a crucial role in marketing strategies for Consumer Home Solutions, leading to significant market growth. Her experience in project management, particularly in corporate training and development, has made her a valuable asset in every role she has undertaken.
Expertise in Learning and Development
Jennifer has a strong background in learning and development. She has extensive experience in online learning and corporate governance education, having worked in various roles related to training and development. Her work at TELUS and other organizations has consistently focused on enhancing employee engagement, development, and training, making her a respected expert in the field.