Jennifer Calvelli
About Jennifer Calvelli
Jennifer Calvelli is an Incident Manager and Technology Analyst II at TELUS in Toronto, ON, with over 20 years of experience in information technology.
Current Position at TELUS
Jennifer Calvelli currently works as an Incident Manager, Technology Analyst II at TELUS in Toronto, ON. She leads incident technical bridge calls with resolver teams, vendors, partners, and customers to resolve high severity incidents. Jennifer monitors servers, connections, and facilities for internal applications, external customer websites/resources, and TELUS Data Centers. She also participates in Change Management reviews and approves all emergency changes, ensuring rigorous oversight and swift resolution of issues.
Previous Experience at Transamerica Life Canada
From 2007 to 2012, Jennifer Calvelli worked at Transamerica Life Canada as a Senior Service Desk Analyst in Toronto, Ontario. During her five-year tenure, she gained extensive experience in service desk operations, enabling her to handle complex technical issues and provide consistent support to users.
Experience at EDS, an HP Company
Jennifer Calvelli has eight years of experience working at EDS, an HP company. From 1998 to 2006, she worked as a Systems Administrator in Toronto, Ontario. Later, she served as a Senior Help Desk Coordinator in Oshawa, Ontario, from 2006 to 2007. In these roles, Jennifer managed systems administration and coordinated help desk activities, contributing to the reliable operation of IT services.
Certification in ITIL and Windows 7 Administration
Jennifer Calvelli holds an ITIL Certification, gained in 2007 after studying at Pink Elephant. She further enhanced her skills by obtaining a Certificate in Implementing and Administering Windows 7 from Global Knowledge/Nexient, which she completed in 2010. These certifications underscore her expertise in IT service management and Windows 7 administration.
Educational Background
Jennifer Calvelli studied at Sault College of Applied Arts & Technology, where she completed programs in Computer Programming and Computer Programmer Analysis from 1994 to 1997. Her education covered languages, system analysis and design, business, and accounting. Jennifer also earned her GED from Manitoulin Secondary School, attending from 1989 to 1994.