Jennifer Lyons
About Jennifer Lyons
Jennifer Lyons is a Senior Client Retention Specialist at TELUS in Toronto, with over 20 years of experience in client resolution and case management.
Title and Current Role
Jennifer Lyons currently holds the position of Senior Client Retention Specialist at TELUS in Toronto, Ontario, Canada. In this role, she focuses on maintaining and enhancing client relationships, ensuring high levels of customer satisfaction, and promoting loyalty among TELUS customers.
Previous Experience in Customer Service
Jennifer Lyons has accumulated extensive experience in customer service over the years. She worked at Dr. Bernstein Diet & Health Clinics as a Customer Service Specialist from 2006 to 2007. Prior to that, she was a Customer Service Representative at Rogers Communications from 2002 to 2005. These roles bolstered her expertise in client resolution and case management.
Production and Editorial Roles
In addition to her customer service background, Jennifer has experience in production and editorial roles. She served as a Production Assistant/Assistant to the Program Manager at CIUT 89.5 U of T Radio at the University of Toronto from 2004 to 2006. Concurrently, she contributed as a writer for The Toronto Observer from 2002 to 2005, showcasing her versatility and writing skills.
Educational Background in Journalism
Jennifer Lyons pursued her education at Centennial College, where she studied Journalism and achieved a qualification in Journalism - Print, from 2002 to 2005. Her academic background laid a strong foundation for her professional communication skills, including writing, presentation, and interpersonal communication.
Skills and Expertise
With over 20 years of experience, Jennifer Lyons has honed a range of skills critical to client retention and service. She is familiar with STD/LTD claims and return-to-work processes and is adept at delivering delicate information to clients. Her advanced analytical, listening, and evaluation skills, combined with her strong planning, organizational, and multitasking abilities, make her a valuable asset in any client-focused role.