Jennifer Lyons (She/Her)
About Jennifer Lyons (She/Her)
Jennifer Lyons is a Senior Client Retention Specialist at TELUS in Toronto, Ontario, Canada, with over 20 years of experience in client resolution and case management.
Company
Jennifer Lyons currently works at TELUS as a Senior Client Retention Specialist. Based in Toronto, Ontario, Canada, she utilizes her extensive experience in client resolution and case management to enhance client retention strategies. TELUS is known for its commitment to excellence in telecommunications, and Jennifer plays a vital role in maintaining strong client relationships and ensuring high levels of client satisfaction.
Title
Jennifer Lyons holds the position of Senior Client Retention Specialist at TELUS. Her role involves utilizing advanced communication skills and analytical abilities to manage client relationships, address concerns, and improve retention rates. Jennifer's expertise includes handling complex client issues and delivering sensitive information professionally and effectively.
Education and Expertise
Jennifer Lyons studied Journalism at Centennial College and earned a diploma in Journalism - Print from 2002 to 2005. Her background in journalism has honed her exceptional written and oral communication skills. With over 20 years of experience in client resolution and case management, Jennifer is well-versed in STD/LTD claims, return to work processes, and engaging with diverse communities. Her professional journey reflects a commitment to inclusivity and fostering a supportive workplace environment.
Background
Jennifer Lyons has an extensive work history, including roles at Dr. Bernstein Diet & Health Clinics as a Customer Service Specialist, University of Toronto as a Production Assistant/Assistant to the Program Manager at CIUT 89.5 U of T Radio, Rogers Communications as a Customer Service Representative, The Toronto Observer as a Contributing Writer, and Canadian Abilities Foundation as an Administrative Assistant. Each role has contributed to her expertise in client service and communication.
Skills and Abilities
Jennifer Lyons possesses advanced professional communication skills, including interpersonal, oral, written, and presentation abilities. She has proven capabilities in analytical thinking, listening, and evaluation. Jennifer is skilled in planning, organization, and multitasking. Her ability to interview clients effectively helps uncover critical information, resolve complaints, and manage client escalations. She demonstrates a strong commitment to engaging with diverse communities, including people with disabilities, BIPOC, LGBTQ, and senior communities.