Jennifer Mc Kenzie
About Jennifer Mc Kenzie
Jennifer McKenzie is the Operations Manager at TELUS in Calgary, Canada, with over 15 years of experience in various roles within the company.
Operations Manager at TELUS
Jennifer McKenzie is currently serving as the Operations Manager at TELUS in Calgary, Canada. She has been leading the ACES (Advanced Channel Experience Support) team since October 2019. Her role focuses on managing overall business operations, driving team performances, and implementing strategic initiatives to enhance operational efficiency.
Previous TELUS Roles
Jennifer McKenzie has a long-standing tenure with TELUS, having worked in various roles over more than 15 years. She served as a Team Manager from 2017 to 2019 and a Loyalty & Retention Representative from 2007 to 2017. Jennifer’s earliest roles at TELUS include working as a Customer Care Representative at TELUS Business Solutions from 2006 to 2007 and an Outbound Sales Representative from 2005 to 2006 in Calgary.
Education in Office Management and Supervision
Jennifer holds credentials in Office Management and Supervision, as well as a Computer Software Specialty, which she earned from SIAST between 1995 and 1997. Her education has provided her with foundational knowledge and skills that she applies extensively in her professional roles.
Expertise in Employee and Team Development
Specializing in internal employee development, Jennifer McKenzie is experienced in nurturing team effectiveness and leadership skills. Her focus is on creating high-performing teams and implementing strategic plans to achieve business goals. This expertise has been central to her leadership roles at TELUS, including her current position managing the ACES team.