Jennifer Miller O'connor
About Jennifer Miller O'connor
Jennifer Miller O'Connor is a Sr Business Analyst at TELUS with over 15 years of experience in the telecommunications industry.
Title
Jennifer Miller O'connor is currently a Sr Business Analyst at TELUS.
Current Position at TELUS
Jennifer Miller O'connor holds the position of Sr Business Analyst at TELUS. Her responsibilities likely involve analyzing business processes, designing solutions to enhance efficiency, and providing strategic insights to inform decision-making.
Previous Roles at TELUS
Jennifer Miller O'connor has a long tenure with TELUS, having held multiple roles prior to becoming a Sr Business Analyst. She served as a Business Analyst II (2016-2021), Business Analyst (2012-2016), Workforce Analyst for 4 months in 2012, Team Manager for 8 months in 2011, and Customer Service Representative (2008-2011). These successive roles underline her vast experience and progression within the telecommunications industry.
Educational Background
Jennifer Miller O'connor pursued her education at Sheridan College, earning a Certificate in Data Science from 2019 to 2021. Additionally, she holds an Associate's Degree in Business Administration - Accounting from Algonquin College of Applied Arts and Technology, completed between 2014 and 2018. These qualifications have equipped her with strong analytical and business administration skills.
Specializations and Skills
Jennifer Miller O'connor specializes in People and Culture (HR) Development, Learning Operations, Customer Experience, and Contact Centers. She possesses advanced skills in analytical tasks and coaching, making her well-suited for roles that require in-depth data analysis and team development.
Industry Experience
Jennifer Miller O'connor brings over 15 years of experience in the telecommunications industry. Her extensive background includes various analytical, managerial, and customer service positions at TELUS, contributing to her comprehensive understanding of the industry and its operational dynamics.