Jeremy Lam
About Jeremy Lam
Jeremy Lam is a Business Systems Analyst at TELUS in Burnaby, BC, with expertise in Remedy ITSM and Crystal Enterprise, specializing in Asset Management.
Current Role at TELUS
Jeremy Lam holds the position of Business Systems Analyst at TELUS. He has been with the company since December 2011, contributing significantly to their operations in Burnaby, BC. His responsibilities likely include analyzing and optimizing business systems to enhance efficiency and performance. His role involves working closely with various departments to ensure that the IT systems meet the organizational needs, reflecting his extensive experience in the field.
Previous Experience at Ventyx Software Inc.
Before joining TELUS, Jeremy Lam worked at Ventyx Software Inc., formerly known as MDSI Mobile Data Solutions Inc., for 13 years. From 1997 to 2010, he served as an Application Systems Analyst/Programmer. In this role, he was likely involved in developing and maintaining software applications, which laid the foundation for his expertise in analyzing and programming business systems.
Expertise in Remedy ITSM and Crystal Enterprise
Jeremy Lam is proficient in using Remedy ITSM and Crystal Enterprise. Remedy ITSM (Information Technology Service Management) provides comprehensive service management functionality, which helps organizations manage and improve their IT services. Crystal Enterprise, known for its reporting capabilities, allows for the design and distribution of reports across various platforms. His expertise in these systems underpins his ability to manage and optimize IT services effectively.
Focus on Asset Management
Asset Management is a core specialization for Jeremy Lam. This involves the tracking and managing of company assets throughout their lifecycle to ensure operational efficiency and cost-effectiveness. His expertise in this area likely includes the integration of asset management software with existing IT systems to streamline asset tracking, management, and reporting processes.