Jerry Mcdonnell
About Jerry Mcdonnell
Jerry Mcdonnell is a Team Manager in Customer Account Management at Telus in Vancouver, British Columbia, Canada, with over 9 years of experience at the company.
Title and Current Role at Telus
Jerry Mcdonnell serves as the Team Manager for Customer Account Management at Telus. Based in Vancouver, British Columbia, Canada, he has been with the company since October 2014. In his role, he focuses on improving customer service quality and ensuring that business Key Performance Indicators (KPIs) are achieved through robust employee engagement strategies.
Work History at Aeroplan
Jerry Mcdonnell worked at Aeroplan from 2000 to 2014, a tenure spanning 14 years. He held the position of Customer Service Manager in the Customer Solutions Department, based in Vancouver, before moving to Montréal, Quebec, Canada. His role involved providing solutions to customer issues and managing customer service operations.
Work Experience at Air Canada
Jerry Mcdonnell's career includes 11 years at Air Canada, where he served as the Customer Service Manager at the Revenue Call Center from 1989 to 2000. During his time in Montréal, Quebec, Canada, he was responsible for managing customer service teams and overseeing revenue-related customer inquiries.
Management Style and Approach
Known for his enthusiastic and supportive management style, Jerry Mcdonnell adopts a coaching supervisory approach to his work. He is focused on building, supporting, and empowering his team members to achieve optimal performance. He challenges the status quo and emphasizes employee engagement to meet the company's business goals.