Jesselle Aplacador
About Jesselle Aplacador
Jesselle Aplacador is a Product Manager (Sr. Program Manager) at TELUS, specializing in Automated Customer Experience with over 13 years of experience at the company.
Background
Jesselle Aplacador has been with TELUS for over 13 years, where she has progressed through various roles that emphasize customer experience and process change management. Starting as a Technical Support Representative, she has successfully transitioned through multiple positions, including roles in process change management and automated customer experience. Her consistent growth within TELUS highlights her adaptability and expertise in her field.
Current Role as Product Manager at TELUS
Jesselle Aplacador currently serves as a Product Manager (Sr. Program Manager) for Automated Customer Experience at TELUS. In this role, she is responsible for the overall long-term strategy of the TELUS Virtual Assistant. Her extensive experience in both customer experience and process change management inform her approach to this leadership position.
Experience in Automated Customer Experience
Since 2018, Jesselle has specialized in automated customer experience at TELUS. She first worked as a Content Editor (Business Analyst II), followed by her role as Product Owner (Senior Business Analyst) before becoming a Sr. Program Manager. Her focus has consistently been on enhancing the customer experience through automation.
Role in Process Change Management
Jesselle played a significant role in process change management at TELUS. She served as a Business Analyst I and II in Process Change Management - Customer Centre Readiness. She was integral in ensuring that customer centers were prepared for changes and improvements in processes designed to enhance efficiency and customer satisfaction.
Educational Background
Jesselle Aplacador studied at Vancouver Career College, where she achieved a diploma in Business Administration and Management, General, from 2005 to 2006. This educational foundation has contributed to her comprehensive understanding of business administration, aiding her career progression in various roles at TELUS.