Jessica Bull
About Jessica Bull
Jessica Bull is a Business Analyst II specializing in Program Strategy & Change Management at TELUS in Calgary, Canada.
Current Role at TELUS
Jessica Bull currently holds the position of Business Analyst II in the Program Strategy & Change Management team at TELUS in Calgary, Canada Area. In her role, she specializes in assessing call center impacts to estimate call volume increases, manages and rolls out offers and price increases for Home Solutions Base Management customers, and focuses on ensuring customer loyalty and reducing churn. Additionally, she is responsible for implementing and executing communication plans to ensure agent awareness and creating documentation for agents to reference when speaking with customers.
Previous Experience at TELUS
Jessica Bull has extensive experience at TELUS, having held multiple roles over the years. From 2015 to 2017, she served as a Client Care Representative, then transitioned to Advanced Channel Excellence Support (ACES/CLOS) from 2017 to 2019. In 2019, she worked as a Business Analyst for 6 months before advancing to her current position. Throughout her tenure, she has accumulated significant expertise in various facets of business analysis and customer service.
Specializations and Key Responsibilities
Jessica Bull specializes in assessing call center impacts to estimate call volume increases and manages and rolls out offers and price increases for Home Solutions Base Management customers. She is focused on ensuring customer loyalty and reducing churn. Her responsibilities include implementing and executing communication plans to ensure agent awareness, creating documentation for agents, and engaging and building relationships with key stakeholders. She also creates and gives virtual presentations at various meeting levels, including interactions with Team Managers, Operations, Directors, and VPs.