Jessica Crowe
About Jessica Crowe
Jessica Crowe is a Senior Business Analyst at TELUS with over 18 years of experience in various roles, including Communications Specialist and Mobility Frontline Team Manager.
Current Role at TELUS
Jessica Crowe currently holds the position of Senior Business Analyst at TELUS. She is based in Barrie and Toronto, where she also serves as a Business Analyst II. Her role involves analyzing and improving business processes to enhance efficiency and productivity within the company.
Past Experience at TELUS
Jessica Crowe has had a long and multifaceted career at TELUS, spanning over 18 years. She has held various positions, including Mobility Frontline Team Manager (2009-2015), On Call Manager (2008-2010), Quality Specialist (2007-2008), and Call Centre Agent (2005-2007). Her extensive experience reflects her adaptability and deep understanding of the telecommunications industry.
Educational Background
Jessica Crowe studied at Carleton University, where she earned a Bachelor's degree in Journalism from 1997 to 2001. Her academic background laid the foundation for her transition into business analysis and communications.
Role as Communications Specialist
In her tenure at TELUS, Jessica Crowe has also worked as a Communications Specialist in Ontario. This role allowed her to leverage her background in journalism to enhance internal and external communications within the company.
Team Management and Quality Assurance
Jessica Crowe has proven expertise in managing frontline teams and ensuring quality standards. As the Mobility Frontline Team Manager and Quality Specialist, she was responsible for maintaining high levels of customer service and operational excellence at TELUS.