Jessica Dias
About Jessica Dias
Jessica Dias is a Business Analyst at TELUS with over 20 years of experience in various roles, including Project Manager, Team Manager, Quality Coach, and Customer Service Representative.
Current Position at TELUS
Jessica Dias currently serves as a Business Analyst at TELUS. She assumed this position in 2017 after transitioning from her previous role as a Project Manager at Koodo. In her current role, she leverages her extensive experience to analyze business operations, streamline processes, and implement solutions that enhance productivity and efficiency.
Previous Role as Project Manager (Koodo)
From 2015 to 2017, Jessica Dias worked as a Project Manager at Koodo, a subsidiary of TELUS, in Montreal, Quebec, Canada. During her two-year tenure, she managed various projects, coordinated with different teams, and ensured that project goals were met on time and within budget.
Experience as Team Manager
Jessica Dias held the role of Team Manager at TELUS from 2009 to 2014. Over these five years, she oversaw team operations, provided leadership and guidance, and contributed to achieving team targets. Her responsibilities included managing team dynamics and ensuring that customer service standards were consistently met.
Quality Coach at TELUS
From 2004 to 2009, Jessica Dias worked as a Quality Coach at TELUS. In this role, she focused on training and mentoring staff to improve their performance and adherence to quality standards. She played a key role in enhancing the skills of customer service representatives and improving the overall quality of customer interactions.
Early Career as Customer Service Representative
Jessica Dias began her career at TELUS as a Customer Service Representative from 2002 to 2004 in Montreal, Quebec, Canada. Starting in this entry-level position, she handled customer inquiries, resolved issues, and provided support. This role was the first step in her prolonged and varied career with TELUS, giving her valuable insights into the company's customer service operations.