Jessica Ertolahti
About Jessica Ertolahti
Jessica Ertolahti is a Marketing Manager at TELUS with extensive experience in various marketing and sales roles within the company.
Current Role at TELUS
Jessica Ertolahti is currently serving as a Marketing Manager at TELUS. Her role involves utilizing various marketing strategies to enhance the company's reach and engagement with customers. She focuses on crafting effective campaigns and analyzing market trends to drive the company's growth. Her responsibilities likely include overseeing marketing projects, leading marketing teams, and coordinating with other departments to ensure cohesive marketing efforts.
Previous Experience at TELUS
Before her current role, Jessica worked in various capacities at TELUS. She started as a Sales Representative from 2014 to 2016, then she was promoted to Store Manager, a position she held from 2016 to 2019. Jessica then moved on to become a Channel Marketing Representative from 2019 to 2021 in Vancouver, British Columbia, Canada. Following that, she took on the role of Marketing Specialist – Accessibility & Equity for 10 months in 2020 to 2021. These roles provided her with extensive experience in sales, management, marketing, and accessibility.
Administrative Role at Sands Bulk Transport Ltd.
Jessica also gained valuable administrative experience working at Sands Bulk Transport Ltd. as an Administrative Assistant from 2012 to 2014 in Prince George, BC. This position involved handling various administrative duties, likely including office management, communications, and assisting with daily operations.
Educational Background
Jessica Ertolahti pursued her studies at the College of New Caledonia in 2011 for 11 months. Although the specific field of study is not mentioned, the education likely provided her with foundational knowledge and skills that have supported her career in marketing and administration.
Experience with Natural Language Processing
Jessica utilizes Natural Language Processing (NLP) methodology to extract meaningful qualitative and quantitative data from customer feedback. This expertise allows her to mine customer verbatim feedback to gather insights that inform marketing strategies and improve customer experiences.
Focus on Accessibility and Barrier-Free Experiences
Jessica is passionate about building frameworks for barrier-free experiences in all teams, systems, programs, and products she supports. She focuses on solving experience gaps before they affect customer fulfillment channels, ensuring that the customer journey is smooth and inclusive.
Hobbies and Interests
Outside of her professional life, Jessica engages in urban farming as a hobby and is also a musician. These interests reflect her diverse skills and hobbies, indicating her well-rounded personality.