Jessica Truong
About Jessica Truong
Jessica Truong is a Client Care Help Desk Analyst at TELUS in Toronto with over a decade of experience in telecommunications and a strong background in retail.
Title
Jessica Truong is currently employed as a Client Care Help Desk Analyst at TELUS in Toronto.
Current Role at TELUS
Jessica Truong has been working at TELUS for over a decade, starting in March 2013. As a Client Care Help Desk Analyst, she provides customer service and client support. Her role involves addressing client concerns, troubleshooting technical issues, and ensuring customer satisfaction.
Previous Experience in Retail
Jessica Truong has extensive experience in the retail industry. She served as a Sales Associate at H&M from 2007 to 2010, at Bench from 2010 to 2011, and at Cole Haan from 2011 to 2013. Additionally, she worked at Centre Island Food Services Ltd. as an Inventory Controller from 2009 to 2010, and as a Food Foreman at Centreville Amusement Park from 2004 to 2009.
Education and Academic Background
Jessica Truong graduated from the Scarborough Academy of Technological, Environmental, and Computer Education @ W.A Porter C.I, where she studied for four years from 2002 to 2006. Her academic focus was on technology and environmental studies. This educational background laid the foundation for her analytical skills and proficiency with tools like Microsoft Word.
Expertise and Skill Set
Throughout her career, Jessica Truong has developed a diverse skill set that includes strong analytical abilities, proficiency in Microsoft Word, and effective communication skills. Her background in both retail and telecommunications industries has equipped her with extensive customer service and client care expertise, which she applies daily in her role at TELUS.