Jessica Zhang
About Jessica Zhang
Jessica Zhang is a Senior Business Analyst at TELUS in Toronto, Ontario, Canada, specializing in customer loyalty and retention strategies.
Current Position at TELUS
Jessica Zhang is currently working as a Senior Business Analyst at TELUS in Toronto, Ontario, Canada. At TELUS, she specializes in customer loyalty and retention strategies. Her role focuses on improving business operations and enhancing customer experiences.
Previous Experience at Ipsos
Jessica Zhang worked at Ipsos in North America as a Research Analyst for two years from 2019 to 2021. During her tenure, she was involved in analyzing market trends and providing insights to help clients make informed decisions. Her work contributed to various research projects in the Toronto, Canada Area.
Educational Background
Jessica Zhang pursued her education at prestigious institutions. She completed her Master of Management Analytics (MMA) at the Smith School of Business at Queen's University from 2021 to 2022. Prior to that, she earned her Bachelor of Commerce (B.Com.) at the University of Toronto, where she studied from 2014 to 2018.
Previous Roles in Research
Prior to her current role, Jessica Zhang has gained substantial experience in research positions. She worked with nD Insight as a Research Analyst in 2018 for three months and at IBM as an Investment Research Analyst from 2016 to 2017 for three months. Additionally, she served as a Lab Assistant at the University of Toronto for four months in 2016.
Focus on Business Operations and Customer Loyalty
Jessica Zhang has a strong background in business operations with a significant focus on customer loyalty. She actively engages in strategies aimed at improving customer retention and satisfaction. Her experience at TELUS and previous research roles have equipped her with valuable skills in strategy, communication, and cooperation.