Jill Frizzell
About Jill Frizzell
Jill Frizzell is a Senior Business Analyst at TELUS, specializing in Escalation Support & Intelligence. She has been with TELUS since 2007, holding various roles and demonstrating a strong commitment to the company.
Current Positions at TELUS
Jill Frizzell currently holds two significant roles at TELUS. She serves as the Senior Business Analyst in the Escalation Support & Intelligence team and also as a Business Analyst II in the Executive Client Relations & Strategic Operational Programs Support Team, based in Surrey, BC. In these positions, she is responsible for addressing escalated issues and contributing to strategic operational programs.
Previous Experience at TELUS
Jill Frizzell has held various positions at TELUS over the years, showcasing a diverse range of expertise within the company. She served as a Team Manager in Loyalty & Retention from 2012 to 2013, and as a Team Manager in Customer Service for Future Friendly Home from 2010 to 2012 in Burnaby, BC. Prior to this, she worked as a Quality Coach in Future Friendly Home from 2007 to 2009, also in Burnaby, BC.
Career at City of Burnaby
Before her extensive tenure at TELUS, Jill Frizzell worked for the City of Burnaby. She held the position of Recreation Clerk from 1997 to 2012, spanning an impressive 15 years. This long-term role demonstrated her commitment and loyalty, providing a strong foundation for her subsequent positions.
Educational Background
Jill Frizzell completed her Bachelor of Arts (B.A.) in English at Simon Fraser University, where she studied from 1997 to 2001. Prior to her university education, she attended Centennial High School in Coquitlam, BC, from 1995 to 1997. Her academic background in English has provided her with valuable communication skills utilized in her professional roles.
Operational Management at TELUS
Since February 2017, Jill Frizzell has been responsible for the strategy and operational management of TELUS' internal advocacy program. Her role emphasizes empowering TELUS employees to take proactive measures when they encounter customers interested in TELUS services or dissatisfied with their experiences. Her efforts contribute significantly to enhancing customer satisfaction and internal advocacy.