Jill Howard
About Jill Howard
Jill Howard is a Manager at TELUS, overseeing the Contact Centre in Vancouver, British Columbia, with over 16 years of experience in managing contact centers.
Current Role at TELUS
Jill Howard is currently serving as the Manager for the Contact Centre at TELUS, based in Vancouver, British Columbia, Canada. Jill has been with TELUS for over 16 years, indicating a significant tenure in the telecommunications sector. Her role involves overseeing operations and ensuring high standards of customer service in one of Canada's major telecommunications companies.
Previous Employment at Pacific Safety Products
Jill Howard managed operations at Pacific Safety Products from 2006 to 2007. During her 7-month tenure, she contributed to the company's focus on safety product management. This role provided her with a specialized background in the safety products industry, adding a layer of expertise to her career.
Experience in Energy Sector with FortisBC
Jill Howard began her professional career in the energy sector at FortisBC, where she served as a Manager from 2000 to 2005. During these five years, she honed her skills in managing large teams and ensuring efficient operations. Her experience at FortisBC laid the groundwork for her subsequent roles in management.
Educational Background from Okanagan College
Jill Howard pursued her education at Okanagan College. The institution is known for its strong curriculum and focus on hands-on learning, providing her with a solid educational foundation to support her diverse career in management roles.
Professional Expertise and Background
With more than 16 years of experience in managing contact centers, Jill Howard has developed a robust skill set in customer service, operational efficiency, and team leadership. Her career spans several sectors, including telecommunications, safety products, and energy, making her well-versed in various industry challenges and requirements.