Jinsun Choi
About Jinsun Choi
Jinsun Choi is a Senior Business Analyst at TELUS in Ottawa, Ontario, Canada, with extensive experience in business analysis and customer experience management within the telecommunications industry.
Current Role at TELUS
Jinsun Choi is currently serving as a Senior Business Analyst at TELUS in Ottawa, Ontario, Canada. In this role, Choi focuses on simplifying systems and automating processes to enhance SaaS platforms. They are deeply involved in the complete customer journey, from lead acquisition to day 2 support. Additionally, Choi contributes to the ongoing value chain evolution at TELUS, with a particular emphasis on B2B systems transformation and digital transformation within the telecommunications industry.
Previous Roles at TELUS
Jinsun Choi has held multiple roles at TELUS, showcasing their versatility and expertise in various capacities. From 2021 for seven months, they served as a Customer Experience Manager in Ottawa. Between 2019 and 2020, Choi worked as a Business Solution Sales Associate at 215 Slater Street, Ottawa. Prior to this, they were a Business Sales Analyst from 2017 to 2019 in the Ottawa area. Choi's early tenure at TELUS began as a Business Analyst from 2013 to 2016, also based at 215 Slater Street in Ottawa.
Role at Nokia
Jinsun Choi was a Business Analyst at Nokia, where they worked from 2016 to 2017 for 11 months. This role was located at 600 March Road in Kanata. This position further enriched Choi's analytical skills within the technology and telecommunications sectors.
Education Background
Jinsun Choi pursued higher education at Nipissing University, earning a Bachelor of Commerce (B.Com.) in International Business in 2012-2013. Prior to this, they acquired a High Diploma in Business Administration with a specialization in International Business from Algonquin College of Applied Arts and Technology, achieved between 2010 and 2012. This educational foundation provided Choi with the expertise necessary for their subsequent roles in business analysis and customer experience management.
Early Career and Consulting Experience
Jinsun Choi began their professional journey at the Ottawa Edu Service Corporation, where they served as a Senior Market Consultant and Coordinator from 2012 to 2014. This role in the Ottawa, Canada Area allowed Choi to develop early consulting skills and market analysis capabilities, forming a strong foundation for their future positions in business and technology sectors.